This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.

DEPARTMENT: Emergency Services

SCHEDULE: Full-time regular, 40 Hours per Week, Day Shift, Monday through Friday: 3:00PM-11:30PM. Schedule and hours dependent upon departmental needs.


Position Summary: Manages 24-hour departments providing patient care services. Ensures staff provide high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains clinical standards of care and practice; responsible for all resource budgeting, selection and development.

Education/License/Certification: BSN or BA in health care related field strongly preferred. Masters degree preferred. Graduate of accredited school of nursing. Current California RN license required. BLS certificate required.

Qualifications: Extensive nursing experience in both patient care and management/leadership roles required (usually 5 years). Knowledge of Nurse Practice Act, The Joint Commission, and other local, state, federal regulations. Previous supervisory experience required (usually 4 years). Demonstrated strong interpersonal communication skills.

Preferred Qualifications: ACLS & PALS Certifications

Duties: Manages the operations of 24-hour departments that may be at multiple locations. Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Establishes, implements, and maintains patient care and service standards to meet members and internal clients expectations. Designs and evaluates processes to improve systems and patient care results across the continuum of care. Develops and monitors budgets for the appropriate use of human and material resources. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Ensures on going staff development. Develops, implements, and monitors departmental policy and procedures which support the organizations goals and business objectives and ensures they are met. Oversees and develops standards of care and standards of practice, directs fiscal management, and quality improvement activities. Manages and resolves human resource, employee and department safety, and risk management issues.

Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.

In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer -